Use of information and communication technologies at

enterprises

Access and use of the Internet

Number of employed who have access to the internet

Number of employed who have access to the internet of the total number of persons employed

Share of the number of employees who have remote access in the total number of employees of enterprises

Number of enterprises which have access to the internet

Number of enterprises which have access to the internet of the total number of enterprises

Number of enterprises use a fixed internet connection

Share of the number of enterprises use a fixed internet connection of the total number of enterprises

Share of the number of enterprises which is satisfied by the speed of fixed internet connection of the total number of enterprises

Share of the number of enterprises which have a website of the total number of enterprises

Share of the number of enterprises whose website provides of the total number of enterprises

Share of the number of enterprises using social media in the total number of enterprises

Share of the number of enterprises which have a mobile application for customers of the total number of enterprises

Share of the number of enterprises having a chat of the total number of enterprises

Share of the number of enterprises use a  internet connection via mobile telephone networks of the total number of enterprises

Share of the number of enterprises whose employees have remote access in the total number of enterprises

Share of the number of enterprises that provide Wi-Fi access to the Internet for enterprise employees and/or visitors of the total number of enterprises

Share of the number of enterprises conducting of remote meetings using the Internet in real time of the total number of enterprises

Share of the number of enterprises that availability of guidelines to favour remote meetings via the internet of the total number of enterprises

Share of the number of enterprises which have document(s) on measures, practices or procedures on ICT security of the total number of enterprises

E-commerce

Number of enterprises which have made e-commerce

Share of the number of enterprises which have made e-commerce of the total number of enterprises

Share of the number of enterprises which have made e-commerce  with EU countries in the total number of enterprises, %

Value of the turnover of e-commerce sales

Share of value of the turnover of e-commerce sales of the total turnover of enterprises

Share of the number of enterprises which have made e-commerce via EDI-type messages  of the total number of enterprises

Use of business software and data analytics

Share of the number of enterprises using enterprise resource planning (ERP) software of the total number of enterprises

Share of the number of enterprises using customer relationship management (CRM) software of the total number of enterprises

Share of the number of enterprises use of BI software of the total number of enterprises

Share of the number of enterprises exchanging data electronically with suppliers or customers in the supply chain of the total number of enterprises

Share of the number of enterprises which have performed big data analysis of the total number of enterprises

Share of the number of enterprises purchasing (access to) any big data of the total number of enterprises

Share of the number of enterprises selling (access to) own big data of the total number of enterprises

ICT specialists and skills

Share of the number of enterprises which have ICT specialists of the total number of enterprises

Share of the number of enterprises which had recruitment of or the attempt to recruit ICT specialists of the total number of enterprises

Share of the number of enterprises that had vacancies for ICT specialists that were difficult to fill of the total number of enterprises

Share of the number of enterprises which have conducted training for specialists in the field of ICT of the total number of enterprises

Share of the number of enterprises which have conducted training for other persons employed of ICT of the total number of enterprises

ICT security

Share of the number of enterprises that application of the ICT security measures on enterprise’s ICT systems of the total number of enterprises

Share of the number of enterprises that having any ICT security guidelines for conducting remote meetings via the internet of the total number of enterprises

Share of the number of employed having ICT security guidelines for remote access of the total number of enterprises

Share of the number of enterprises making persons employed aware of their obligations in ICT security related issues of the total number of enterprises

Share of the number of enterprises that experience ICT related security incident of the total number of enterprises

Share of the number of enterprises which of an insurance against ICT security incidents of the total number of enterprises

Invocing

Share of the number of enterprises that sent invoices in electronic form, in a standard structure suitable for automated processing of the total number of enterprises

Share of the number of enterprises that sent invoices in electronic form not suitable for automated processing of the total number of enterprises

Share of the number of enterprises that sent invoices invoices in paper form of the total number of enterprises

ICT and the environment

Share of the number of enterprises applying environmental impact measures in the total number of enterprises

Share of the number of enterprises that take into account their impact on the environment when choosing computer equipment and technical means of electronic communications in the total number of enterprises

Share of the number of enterprises using ICT systems and solutions with the purpose to reduce the materials used or to enhance the use of recycled materials of the total number of enterprises

Share of the number of enterprises using ICT systems and solutions with the purpose to reduce the energy consumption by the enterprise of the total number of enterprises

Use of cloud computing services

Share of the number of enterprises that purchased cloud computing services of the total number of enterprises

Artificial intelligence

Share of the number of enterprises using Artificial Intelligence technologies purpose of use in the total number of enterprises

Digital intensity index

Share of the number of enterprises with at least a basic level of digital intensity in the total number of enterprises

Indicators are not updated

Share of the number of enterprises use of Internet of Things of the total number of enterprises

Share of the number of enterprises using industrial robots of the total number of enterprises

Share of the number of enterprises using service robots of the total number of enterprises

Share of the number of enterprises using robotics of the total number of enterprises

Share of the number of enterprises that used 3D printing of the total number of enterprises

Share of the number of enterprises in which have performed ICT functions by external service suppliersof the total number of enterprises